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*MSP, Staff Augmentation, executive search, and specialist recruitment services.
A multinational e-commerce health and wellness provider turned to Enterprise Solutions from Michael Page to build the contingent workforce infrastructure it needed to deliver ambitious growth across nine markets. What started as a Managed Service Provider programme evolved into an integrated, multi-solution partnership that helped solve our customer’s complex talent needs.
A multinational e-commerce firm was experiencing limited visibility across both its suppliers and contingent workforce globally. Each of its sites managed workers differently, with separate on- and off-boarding processes, contracts, pay rates, and quality controls.
Without a consistent approach, costs were higher than expected and time-to-fill was poor, particularly for warehouse and technical roles. Following a period of strong growth and record sales, improving workforce visibility and control became a priority. The business knew it needed a Managed Service Provider (MSP) who could rapidly scale its distribution workforce, standardise its supplier agreements, and implement performance monitoring, enabling it to meet customer demand across multiple markets.
Enterprise Solutions from Michael Page introduced a dedicated MSP team to manage the business’s contingent workforce and its third-party suppliers. To ensure alignment, we established weekly meetings with operational stakeholders, quarterly business reviews with senior leadership, and regular calls with the C-suite.
The programme began with the Enterprise Solutions team leading change management communications across the organisation. This helped stakeholders understand the MSP initiative’s benefits, such as faster placements and stronger cost control. We complemented this with training sessions.
We then implemented a Vendor Management System (VMS). This gave a single view of the contingent workforce across nine markets.
The strong communication, responsiveness, flexibility, and global reach of the Enterprise Solutions team have made a real difference in our fast-paced environment. The quality of talent has been exceptional, and many of those individuals are now permanent members of our business.
Director of Contingent Workforce Planning
Alongside improving visibility, we helped strengthen compliance and reduce costs.
We introduced clear worker classification processes and built a scalable audit framework which covered headcount verification, timesheet approvals, and other key workforce controls.
To reduce costs, we led two supplier RFP cycles. These helped benchmark rates, consolidate the vendor base, reduce mark-ups, enable tenure discounts, deliver volume rebates, and standardise contracts. Our customer could track these results and other workforce metrics through tailored real-time dashboards.
As the partnership developed and our customer’s needs evolved, our support expanded to include Staff Augmentation, executive search, and specialist recruitment services.
Over the past five years, we managed 13,668 hires across blue- and white-collar roles. 98% of these were warehouse roles, located across Canada, China, Hong Kong, Japan, South Korea, Mexico, the Netherlands, Poland, and the US. The programme significantly improved workforce visibility and control, with a 94% timesheet extension approval rate, 98% termination compliance rate, and 99% timesheet approval rate.
As the organisation grew, new talent challenges emerged. We brought in lawyers to train the team on California-specific litigation risks around contingent workforces and provided market insights during the COVID-19 pandemic to inform remote, site-based, and hybrid working.
Our flexible approach enabled us to expand support to other areas of our customer’s business, with a single point of contact managing delivery of our integrated talent solution. This included embedding a recruiter within the customer’s organisation to support permanent hiring across the US, appointing its Director of Global Public Policy using our executive search team, and filling permanent and temporary roles across cybersecurity, marketing, technology, and finance in the US, APAC, and EMEA through our specialist recruitment services.
Explore how Enterprise Solutions from Michael Page helps organisations solve complex talent challenges, combining global expertise, local insight, and flexibility to deliver real results.
