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A Fortune 500 global chemical and specialty materials manufacturer partnered with Enterprise Solutions from Michael Page to expand its worldwide shared services centre operations in Mexico using our Project RPO solution.
A Fortune 500 global chemical and specialty materials manufacturer was setting up a new shared services centre just outside Mexico City. To do this, they needed to hire rapidly and at scale.
The organisation faced challenging brand recognition and a historic mismatch between applicants and role requirements. Hiring was further complicated by two additional factors. Firstly, some roles were confidential and linked to a public announcement. As such, the company name could not be disclosed and all offers needed to be made on the same day. Secondly, the hiring committee was spread across multiple time zones (U.S. and Europe), making interview scheduling challenging.
The organisation partnered with Enterprise Solutions from Michael Page. We deployed a dedicated Project RPO team to manage their permanent hiring.
We held weekly calls with the company's talent management team to keep the project on track. This was supported by regular reporting, dedicated project leads on both sides, and a real-time hiring dashboard.
To improve the quality and quantity of candidates, we ran targeted job ads. During this process, we realised that a key barrier to candidate attraction was the office’s somewhat distant location outside of Mexico City. Working closely with the client, we explored potential solutions. This led to the introduction of an employee transportation service and on-site parking facilities.
The Enterprise Solutions team’s professionalism, speed, and expertise were instrumental in making our project a success. They took the time to listen to our needs and designed a solution that was thoughtfully tailored to our specific objectives. They felt like a true extension of our internal team and a trusted partner every step of the way
Head of Talent Acquisition
To protect confidentiality, client stakeholders joined virtual interviews as anonymous guests. Interviews were also recorded and shared with hiring managers across multiple time zones, allowing them to review candidates.
Throughout the project, we helped bridge cultural differences between Mexican candidates and U.S. and European hiring managers. This built trust and kept communication clear on both sides during the confidential hiring process.
Our team delivered hires across multiple departments, including: Finance, Procurement, Logistics, Supply Chain, Customer Service, Information Technology, Human Resources, and Commercial teams. This enabled the establishment of the company’s fifth world-class, globally integrated shared services centre; a network of centres now spanning three regions (Asia, Europe, Americas).
We exceeded the agreed targets for this initiative, leading to a multi-year RPO partnership. We now deliver all of the company’s hiring in Mexico.
Explore how Enterprise Solutions from Michael Page helps organisations solve complex talent challenges, combining global expertise, local insight and flexibility to deliver real results.
